What is FrootVPN?
FrootVPN is a VPN tunneling service which creates a secure and anonymous connection to the internet.
What Operating systems and Devices does FrootVPN support?
FrootVPN works on all Windows and Unix/Linux systems, Iphone, Ipad and Android devices. You can also get it to work on your home router as long as it has VPN support.
Is FrootVPN free to use?
Yes it is completely free to use FrootVPN. No hidden charges.
Do you keep logs?
We don’t keep any logs of any kind. All we ask from you is your email address and username. No other information is kept on our servers.
Where are your servers located?
Our servers are located in Sweden and we operate under Swedish law which offers high internet privacy.
Do you have any bandwidth limitation?
There is no bandwidth limitation set on our VPN users. Our servers are connected to multiple 10Gbit/s backbone providing ultra high speed connections around the globe.
Do you keep ANY logs which would allow you or a 3rd party to match an IP-address and a time stamp to a user of your service?
We don’t store any kind of data logs on our servers. The VPN user is assigned a new dynamic IP every time he connects to FrootVPN. There is even no time stamp or logs of which IP-address you got assigned.
I am receiving Error Code 619 or 806, What should I do?
Here are some real common errors and Microsoft’s explanation for them:
Code: Error 806
Code: Error 619
I can’t connect to FrootVPN, what’s wrong?
Make sure you are entering the correct credentials while signing in. Check your welcome email for your username and password you chose during the registration.
Also, see if you have checked your firewall software? The easiest way to test if it’s conflicting with your VPN connection is to disable it and try the connection again. If this allows you to connect to the VPN you’ll need to setup an exception in order to use the VPN while it’s running. This will vary depending on your firewall software, but in general you will need to allow outgoing connections to port 1723 and the GRE protocol (47) also allowed. Alternatively you could set an exception for all traffic to the VPN server address.
I’m unable to connect with my 3G / Mobile Internet, what shall I do?
Edge, EVO and 3G modems – Some Mobile Carriers block PPTP on their devices or supply devices such as the Huawei e220 modem which doesn’t support PPTP connections. You might want to contact your ISP and check if that’s the case.
I’m unable to connect from a country such as China, Oman, UAE, etc. What should I do?
You may be in a country or connected to an ISP that blocks PPTP VPN connections, such as Oman, UAE, Belize and a few others. If so, it’s possible that your ISP is blocking. Check with your friends and see if they can confirm this. Another option would be to contact your ISP directly and ask them.
You can also work around this by using OpenVPN instead of PPTP. If you still are not able to connect, please contact our support for help.
Do I need to configure my router in order to get FrootVPN to work?
It’s possible that your router doesn’t support or isn’t configured for PPTP VPN Passthrough. To test this, try connecting to the Internet without the router and see if it works. In other words, plug your computer directly into your modem device bypassing the router.